Privacy Policy
Last updated: 18 Apr 2026
Ooty Delivery (“we”, “our”, “us”) respects your privacy. This policy explains what information we collect and how we use it when you use our website and services.
Information we collect
- Account & contact: Name, phone number, and login details (OTP based).
- Order details: Items purchased, delivery address, landmark, city, pincode, delivery slot.
- Usage data: Basic technical data like browser type, pages visited, and timestamps (for security & improvement).
How we use your information
- To verify login via OTP and manage your account.
- To process orders, deliver items, and provide customer support.
- To send order updates (e.g., status changes) through SMS/WhatsApp when applicable.
- To improve site performance and user experience.
Data sharing
We do not sell your personal information. We may share necessary details only with delivery partners/agents to complete delivery, or as required by law.
Data security
We use standard security practices to protect your information. However, no online system is 100% secure.
Retention
We retain your data as long as needed to provide services, maintain records, and meet legal requirements.
Your choices
- You can request correction of inaccurate details.
- You can request deletion of your account data, subject to legal/record requirements.
Contact
If you have questions, contact us via WhatsApp support or the contact details shown on our website.