Quick Summary
- Wrong item / damaged / missing item → report ASAP for replacement/refund.
- Perishables must be reported immediately.
- Refunds for COD may be via UPI/bank transfer after verification.
Eligibility
Wrong item delivered
Request replacement/refund soon after delivery.
Damaged / expired
Report immediately (photo helps).
Missing items
Verified against order & delivery records.
Non-refundable cases
- Issues reported after long delay without proof.
- Damage due to customer handling after delivery.
- Perishable items reported after extended time from delivery.
How refunds work
If eligible, we provide replacement or refund based on verification. For COD orders, refunds may be processed via UPI/bank transfer.
Order cancellation
Orders can be cancelled before packing/dispatch. Once packed/dispatched, cancellation may not be possible.
Raise a request
Share your Order ID + issue details. We’ll help quickly.